1. General

These Terms of Services govern the use of the SoftSunrise website and its services for server clients. The term "SoftSunrise" is used to refer to Server Sea Hosting The term "account" refers to the access, content, and services that SoftSunrise provides to its users.

By using the SoftSunrise Web Site, Hosting Services, any Support Services, any SoftSunrise software, or any other products or services of SoftSunrise, you agree to be bound by the terms of this Agreement. SoftSunrise reserves the right to change, amend and/or otherwise alter the SoftSunrise Services with equivalent or otherwise equal services without prior notice to you.

The terms contained herein supersede and replace any other agreement or negotiation between you and SoftSunrise, whether oral, written or otherwise, including any statements made to you by any representative of SoftSunrise at any time. Any amendments, changes, additions, deletions or other modifications of this Agreement are void unless specifically expressed in writing and agreed to by SoftSunrise.

SoftSunrise reserves the right to cancel any account, including files and content, for any reason, or no reason at all, at any time. You agree to maintain back-up files of all information you post on SoftSunrise and you agree that SoftSunrise will have no liability for removing any data you have posted.

Subscribers to SoftSunrise Services must be at least 18 years of age or require the approval of the minor's legal guardian.

2. Domain Names and Registration Services

At your request, SoftSunrise may acquire a Second-Level Domain Name

("Domain Name"), on your behalf and in your name, assuming that the Domain Name you request is available for registration. SoftSunrise will not own or otherwise legally control any Domain Name registered on your behalf under this Section. SoftSunrise provides this service as a convenience to you only and you hereby waive any and all claims which you may have, or which may later arise, against SoftSunrise for any and all damages, losses, claims or expenses arising or related to the acquisition, registration and/or use of the Domain Name. Domains for more than three years will be provisionally registered for one year to protect both parties from fraudulent transactions. Registrants should react on renewal reminders through support ticket. You agree that SoftSunrise will have no liability of any kind for any loss resulting from (i) processing of registration requests, renewal requests, transfer requests or any domain modifications (ii) any dispute over any domain name registration/renewal. Any costs incurred by SoftSunrise to obtain and/or maintain the Domain Name on your behalf shall be charged to you by SoftSunrise at an amount determined by SoftSunrise, at their sole discretion.

Client is required to check the renewal/working of his account himself regularly. If any discrepancy/malfunction is discovered it must be reported to SoftSunrise through "Support Ticket" within 7 business working days. In the absence of any such "Support Ticket" the account will be deemed to be running to the satisfactory of client.

2.1 Domain Names may be registered by SoftSunrise on your behalf through a variety of Domain Name Registration Services (each a "Registrar"). Each Registrar has its own terms and conditions concerning the registration and maintenance of domain names and you agree to be bound thereby. In particular, registration of Domain Names binds you to the terms of the Uniform Domain Name Dispute Resolution Policy ("UDRP"), which governs the resolution of most disputes regarding the registration of Domain Names.

2.2 You warrant to SoftSunrise that any Domain Name you may seek to register through SoftSunrise does not violate the rights of any third party, in particular trademark rights, and that you have taken reasonable steps, including but not limited to searches of the applicable state and federal trademark registries, to assure that this is the case. You agree to indemnify and hold harmless SoftSunrise, its officers, directors, employees and agents, with respect to any and all damages, losses, claims or expenses incurred with respect to or arising out of claims of third parties concerning your use of any such Domain Name on the Internet.

2.3 You agree to inform SoftSunrise of any proceeding instituted by any party challenging your rights to use any Domain Name hosted on SoftSunrise servers, including but not limited to disputes under the Uniform Domain Name Dispute Resolution Policy ("UDRP"). Should you for any reason lose your right to use a Domain Name hosted on the SoftSunrise Servers, through expiration of the registration of the Domain Name, judicial decree, and administrative decision under the UDRP or otherwise, you agree to immediately inform SoftSunrise of such loss of rights. To the extent your loss of rights to a Domain Name is accompanied by any judicial decree or administrative decision granting rights to the Domain Name to a third party, you agree to immediately inform SoftSunrise in writing of the identity of the party to whom such rights are to be transferred, as well as of any other information regarding the nature and scope of the decision of the judicial body or administrative panel that rendered the decision.

2.4 You agree and understand that SoftSunrise may, should your rights to a Domain Name be challenged in any way, suspend the SoftSunrise Services associated with such Domain Name and take any other steps required under any such proceeding, including but not limited to actions required under the UDRP. In any such case, SoftSunrise will take every reasonable step to assure that no loss of data occurs as a result of such actions and SoftSunrise may make such data available to you for storage elsewhere.

2.5 The sponsoring registrar can be identified at: #whois.

2.6 The registration fees, renewal fees, post-expiration renewal fees and redemption/restore fees can be found at domains.

2.7 The description of methods used to deliver pre- and post-expiration notifications can be found at domains.

2.7.7.1 The Registered Name Holder shall provide to Registrar accurate and reliable contact details and correct and update them within seven (7) days of any change during the term of the Registered Name registration, including: the full name, postal address, e-mail address, voice telephone number, and fax number if available of the Registered Name Holder; name of authorized person for contact purposes in the case of an Registered Name Holder that is an organization, association, or corporation; and the data elements listed in Subsections 3.3.1.2, 3.3.1.7 and 3.3.1.8.

2.7.7.2 A Registered Name Holder's willful provision of inaccurate or unreliable information, its willful failure to update information provided to Registrar within seven (7) days of any change, or its failure to respond for over fifteen (15) days to inquiries by Registrar concerning the accuracy of contact details associated with the Registered Name Holder's registration shall constitute a material breach of the Registered Name Holder-registrar contract and be a basis for suspension and/or cancellation of the Registered Name registration.

2.7.7.3 Any Registered Name Holder that intends to license use of a domain name to a third party is nonetheless the Registered Name Holder of record and is responsible for providing its own full contact information and for providing and updating accurate technical and administrative contact information adequate to facilitate timely resolution of any problems that arise in connection with the Registered Name. A Registered Name Holder licensing use of a Registered Name according to this provision shall accept liability for harm caused by wrongful use of the Registered Name, unless it discloses the current contact information provided by the licensee and the identity of the licensee within seven (7) days to a party providing the Registered Name Holder reasonable evidence of actionable harm.

2.7.7.4 Registrar shall provide notice to each new or renewed Registered Name Holder stating:

2.7.7.4.1 The purposes for which any Personal Data collected from the applicant are intended;

2.7.7.4.2 The intended recipients or categories of recipients of the data (including the Registry Operator and others who will receive the data from Registry Operator);

2.7.7.4.3 Which data are obligatory and which data, if any, are voluntary; and 2.7.7.4.4 How the Registered Name Holder or data subject can access and, if necessary, rectify the data held about them.

2.7.7.5 The Registered Name Holder shall consent to the data processing referred to in Subsection 2.7.7.4.

2.7.7.6 The Registered Name Holder shall represent that notice has been provided equivalent to that described in Subsection 2.7.7.4 to any third-party individuals whose Personal Data are supplied to Registrar by the Registered Name Holder, and that the Registered Name Holder has obtained consent equivalent to that referred to in Subsection 2.7.7.5 of any such third-party individuals.

2.7.7.7 Registrar shall agree that it will not process the Personal Data collected from the Registered Name Holder in a way incompatible with the purposes and other limitations about which it has provided notice to the Registered Name Holder in accordance with Subsection 2.7.7.4 above.

2.7.7.8 Registrar shall agree that it will take reasonable precautions to protect Personal Data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

2.7.7.9 The Registered Name Holder shall represent that, to the best of the Registered Name Holder's knowledge and belief, neither the registration of the Registered Name nor the manner in which it is directly or indirectly used infringes the legal rights of any third party.

2.7.7.10 For the adjudication of disputes concerning or arising from use of the Registered Name, the Registered Name Holder shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registered Name Holder's domicile and (2) where Registrar is located.

2.7.7.11 The Registered Name Holder shall agree that its registration of the Registered Name shall be subject to suspension, cancellation, or transfer pursuant to any Specification or Policy, or pursuant to any registrar or registry procedure not inconsistent with any Specification or Policy, (1) to correct mistakes by Registrar or the Registry Operator in registering the name or (2) for the resolution of disputes concerning the Registered Name.

2.7.7.12 The Registered Name Holder shall indemnify and hold harmless theRegistry Operator and its directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising out of or related to the Registered Name Holder's domain name registration.

2.7.7.13 The Registered Name Holder must contact SoftSunrise at least 15 days before for the following actions:- (i)-Push domain to other Account (ii)-Registrar Transfer/ EPP Code.

2.7.7.14 As per ICANN policy that registered domain name holder can transfer domain name registration between one registrar to other. Client must wait 60 days after the initial registration or any previous transfers to initiate a transfer. After renewal of the domain, client will stay with existing domain registrar/ hosting company for 60 days and may lodge ticket for domain unlock and EPP code after this period.

3. Technical Support

3.1 Support for dedicated hosting plans is offered via Ticket Support System, Live Chat, and e-mail. This support is offered 24 hours a day, seven (7) days a week as per your managed or unmanaged contract server agreement.

4. Cancellations and Billing

4.1 Setup fee, VPS/Dedicated Server cPanel, Plesk and Windows license fee are non refundable.

4.2 SoftSunrise reserves the right to offer subsequent promotional rates which may or may not be more favorable than the terms under which you entered this agreement. Any such periodic special rates shall not affect existing right and responsibilities of each party. Promotional offers and rates may not be combined.

4.3 To the extent that you qualify for any promotional rates or special offers offered by SoftSunrise, these terms and conditions may be modified by the terms and conditions of the promotion or special offer. In such a case, the terms and conditions of the promotion, to the extent they differ from the terms and conditions expressed herein, govern.

4.4 SoftSunrise charges a non-refundable set up fee as well as its periodic service fee which in some cases may be refundable as further set forth elsewhere herein. SoftSunrise may also charge you for Domain Service Fees and specifically reserves the right to institute additional charges upon notice to you. SoftSunrise reserves the right to alter, change, amend or delete charges at its sole discretion. SoftSunrise further reserves the right to institute new services and charge fees in association with the provision of such new services as it deems appropriate.

4.5 Payment for all products and services are due in advance, unless specifically stated otherwise in the offer or promotion pursuant to which you have ordered or are ordering the SoftSunrise services. All payments shall be made in United States Dollars.

4.6 Upon termination of a customer's account for any cause or reason whatsoever, neither party shall have any further rights or obligations under these terms of service, except as expressly set forth herein or provided in writing by a separate contract. Termination of a hosting Agreement and retention of pre-paid fees and charges shall be in addition to, and not be in lieu of, any other legal or equitable rights or remedies to which SoftSunrise may be entitled.

4.7 If, for any reason, you are not satisfied with our service, you can get your money back within 30 days from the date of payment. Your money will be returned to you, subject to clause 4.1 above, within 10 working days from the date of your written request.

4.8 If, at any stage, it is discovered that client has availed and enjoyed services without making the payment due, the company has the right to take all necessary actions for recovery of the amount involved.

4.9 Premium VPS (Linux/Windows) and dedicated server clients will be issued an invoice on 18th of every month and client is liable to clear his dues till 23th day of the month. Failing to pay the renewal fee will authorize SoftSunrise Accounts Department to terminate VPS including complete website data on 23th day of the month.

4.10 Standard VPS clients are liable to clear monthly renewal fee on 22nd of every month upon receiving invoice which will be sent on 15th of every month. In case the renewal fee is not received till 25th day of the month, it may result into account termination including full website data.

4.11 If Premium VPS (Linux/Windows) and dedicated server clients himself ask SoftSunrise to terminate the account, he/she is liable to intimate before 23rd of that month via ticket. 

4.12 SoftSunrise shall not be liable for de-activation of the website caused due to pending the payment for the reason of subject or for any other reasons. The client shall send payment a week ago from the date of expiration of the website as to avoid any inconvenience in the form of de-activation.

5. Content

5.1 SoftSunrise reserves the right to access and review its user's content, files, or web pages for any reason at its sole discretion.

5.2 SoftSunrise does not preview the content of its users and therefore all user content is provided "AS IS" and without warranty of any kind by SoftSunrise.

5.3 SoftSunrise does not endorse any content contained within it's user's pages.

5.4 SoftSunrise will cooperate with all law enforcement efforts pertaining or involving the use of SoftSunrise's user's web space and content. This may result in SoftSunrise disclosing all information given to SoftSunrise including but not limited to information contained in SoftSunrise's customer database records.

6. Inappropriate Content

6.1 Transmission, distribution, sale or storage of any material in violation of any applicable law, regulation, ordinances, or these guidelines is prohibited. SoftSunrise reserves the rights to restrict or prohibit any and all uses of the Services or content on your website(s) and to remove such material from its servers that SoftSunrise determines in its sole discretion is harmful to its servers, systems, network, reputations, good will, other SoftSunrise Customers, or any third party. The following non-exhaustive list details the kinds of illegal or harmful or misappropriates conduct that is prohibited. Immediate action will be taken by SoftSunrise and the alleged link or "http" service will be disabled due to server security without any prior intimation.

6.2 SoftSunrise does not permit any of the following types of content:

6.2.1 Violations of any copyright or any other right of any third party, including, without limitation, material protected copyright, trademark, patent, trade secret, or other intellectual property right used without proper authorization.

6.2.2 Threatening, abusive, harassing, harmful, defamatory, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.

6.2.3 Promotion of illegal activities (info on hacking, cracking, making illegal devices, etc).

6.2.4 Information, instructions, or software containing or about any kind of virus.

6.2.5 Hate speech or hate propaganda.

6.2.6 Content that links to content that violates SoftSunrise's Terms of Service in any way.

6.2.7 Misrepresentation of user's identity, or the impersonation of anyone, including SoftSunrise personnel.

6.2.8 Collection of personal information for illegal purposes.

6.2.9 Content that is deemed by SoftSunrise, in its sole discretion, to be harmful to SoftSunrise, another company or organization, or individual.

6.2.10 Solicitation or sale of any products or services that are harmful, illegal, dangerous, or indecent.

6.3 We do not entertain hosting of any website which deals in promotion of sex or obscenity or advertises sexual obscene pictures. The website shall be dehosted if any sexual or obscene elements are promoted or displayed.

7. Export Violations and CISG

7.1 SoftSunrise does not permit the posting or sending of software or technical information in violation of U.S. export laws, including, without limitation, the Export Administration Act and the Export Administration Regulations maintained by the Department of Commerce.

7.2 The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to this agreement.

8. Harmful Content

8.1 Isseminating or hosting harmful content including, without limitation, viruses, Trojan horses, worms, time bombs, cancelbots or any other computer programming routines that may damage, interfere with, surreptitiously intercept or expropriate any system, program, data or personal information.

9. Fraudulent Conduct

9.1 Offering or disseminating fraudulent goods, services, schemes, or promotions (i.e., make money fast schemes, chain letters, pyramid schemes), or furnishing false data on any signup form, contract or online application or registration, or the fraudulent use of any information obtained through the use of the Services, including without limitation use of credit card numbers.

9.2 You agree not to make or attempt any unauthorized access to any SoftSunrise website or the website of any SoftSunrise customer.

10. Security Violations

10.1 Violations of SoftSunrise's or any third party's server, system or network security through the use of the Services are prohibited, and may result in criminal and civil liability. SoftSunrise may investigate incidents involving such violations. SoftSunrise may involve and cooperate with law enforcement if a criminal violation is suspected. Examples of server, system or network security violations include, without limitation, the following:

10.2 Hacking. Unauthorized access to or use of data, systems, server or networks, including any attempt to probe, scan or test the vulnerability of a system, server or network or to breach security or authentication measures without express authorization of the owner of the system, server or network.

10.3 Interception. Unauthorized monitoring of data or traffic on any network, server, or system without express authorization of the owner of the system, server, or network.

10.4 Intentional Interference. Interference with service to any user, host or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, broadcast attacks and any activity resulting in the crash of a host. Intentional interference also means the use of any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet.

10.5 Falsification of Origin. Forging of any TCP-IP packet header, e-mail header or any part of a message header.

10.6 Avoiding System Restrictions. Using manual or electronic means to avoid any use limitations placed on the Services such as timing out.

10.7 Failure to Safeguard Accounts. Customer fails to prevent access to the accounts, including any account passwords.

10.8 As part of continuous improvements SoftSunrise has the right to disable or enable any component of cPanel or WHM by keeping in view the server security.

11. Disallowed File Types

11.1 SoftSunrise does not permit the following file types: .cmd, and .bat.

12. User Name Restrictions

12.1 SoftSunrise user name restrictions are as follows:

12.1.1 No vulgar or offensive language.

12.1.2 No use of a name other than your own.

12.1.3 No use of a name that is an organization or entity other than your own.

12.1.4 No use of a name that is trademarked, copyrighted, service marked, or violates the rights of another individual or organization.

13. SPAM/Bulk Mail Policy

13.1 SoftSunrise users agree not to distribute, publish, or send any of the following types of e-mail:

13.1.1 Unsolicited promotions, advertising or solicitations (commonly referred to as "spam"), including, without limitation, commercial advertising and informational announcements, except to those who have explicitly requested such e-mails.

13.1.2 Harassing e-mail, whether through language, frequency, or size of messages.

13.1.3 Chain letters.

13.1.4 UCE (Unsolicited Commercial E-mail), Bulk E-mail, advertising or solicitations (commonly referred to as "spam"). SoftSunrise reserves the right to decide what it considers "spam", "UCE", "mail bombing", or "bulk e-mail", and to determine from all of the evidence whether or not the e-mail recipients were from an "opt-in" e-mail list. Further, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service provided through this Agreement. Anyone using our services for spamming will be immediately subject to a $250 cleanup/network abuse fee.

13.1.5 Unsolicited postings to newsgroups advertising any URL (domain) hosted by SoftSunrise.

13.1.6 Promoting any software program, product, or service that facilitates the use of spam/bulk mail.

13.1.7 E-mails containing forged or falsified information in the header (including sender name and routing information), or any other forged or falsified information.

13.2 Malicious e-mail, including without limitation "mail-bombing" (flooding a user or Web site with very large or numerous pieces of mail) or "trolling" (posting outrageous messages to generate numerous responses).

13.2 In addition, you may not use SoftSunrise's mail server or another Web site's mail server to relay mail without the express permission of the account holder or the Web site. Posting the same or similar message to one or more newsgroups (excessive cross-posting or multiple-posting) also is explicitly prohibited.

14. Termination of Service

14.1 A partial list of the actions that may cause termination of account:

14.1.1 Purposely circumventing the receiving of emails.

14.1.2 Posting or providing links to content that violates these Terms of Service.

14.1.3 Using an account that is not yours or is inactive.

14.1.4 Sending unsolicited (bulk, spam) email from or referencing your space.

14.1.5 Reproduction or use of another user's content without permission.

14.1.6 Reproduction of any SoftSunrise.com content (CodeBank, Forum Messages, Articles).

14.1.7 Invalid e-mail address for correspondence with SoftSunrise.

14.2 Indirect Or Attempted Violations Of These Terms, And Actual Or Attempted Violations By A Third Party On Your Behalf, Will Be Considered Violations Of The Terms Of Service By You.

15. Ownership Of Intellectual Property; Confidentiality

15.1 It is understood and agreed that during the term of this agreement and thereafter you may come into possession of information which is the confidential and proprietary information of SoftSunrise including but not limited to the SoftSunrise customer service tools. You acknowledge that all right and title to any such SoftSunrise intellectual property shall remain the sole property of SoftSunrise and that you have no right, title or interest therein. You further agree not to provide access to the SoftSunrise services to any third party. Any and all right or title to any engineering, coding, programming or customer service work around or other modification of the SoftSunrise Services shall also remain the sole property or SoftSunrise.

15.2 During the term of this agreement you may have access to certain information and materials relating to the SoftSunrise business, customers, software technology and marketing which SoftSunrise treats as confidential (hereinafter "Confidential Information"). You agree to at all times during the term of this agreement and otherwise as set forth herein: (i) hold in confidence, and not disclose or reveal to any person or entity, any "Confidential Information" without the express prior written consent of SoftSunrise; and (ii) not use or disclose any of the "Confidential Information" for any purpose at any time, other than pursuant to your rights under this agreement for the purpose intended. These obligations shall continue indefinitely for so long as the Confidential Information is a trade secret under applicable law and shall continue for three (3) years following termination of this Agreement with respect to Confidential Information, which does not rise to the level of a trade secret.

15.3 Confidential Information also includes passwords and access codes.

15.4 In case any other person/entity contacts SoftSunrise for change of ownership of domain, SoftSunrise will have a right to do so after obtaining confirmation of the claim to sole satisfaction of SoftSunrise.

15.5 A change of the registrant name or email address is considered a domain Transfer and requires a written authorization from the domain owner.

16. Limitations of Liability

16.1 SoftSunrise is provided on an "as Is" and "as available" basis. SoftSunrise expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. SoftSunrise makes no warranty that (i) SoftSunrise will meet your requirements or that, (ii) SoftSunrise will be uninterrupted, timely, secure, or error-free. Any material downloaded or otherwise obtained through the use of SoftSunrise is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data That results from The download Of Any such Material. No Advice Or Information, whether Oral Or written, obtained By You from SoftSunrise shall create any warranty not expressly stated In herein. You expressly understand and agree that SoftSunrise shall not be liable for any direct, indirect, incidental, special, consequential Or exemplary damages, including but not limited to, damages for loss Of profits, goodwill, use, data or other intangible losses (even If SoftSunrise has been advised of the possibility of such damages), resulting from: (i) The use Or the inability to use the service; (ii) The cost Of procurement Of substitute goods and services resulting from any goods, data, information Or services purchased Or obtained Or messages received or transactions entered into through or from SoftSunrise; (iii) Unauthorized access to Or alteration Of your transmissions Or data; (iv) Statements Or conduct Of any third party on the service; Or (v) Any Other matter relating to the service. Some jurisdictions go not allow the exclusion Of certain warranties Or the limitation Or exclusion Of liability for incidental Or consequential damages. Accordingly, some Of the above limitations may not apply to you.

16.2 You agree to indemnify and hold SoftSunrise, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of any information or data you post on SoftSunrise your use of SoftSunrise, your violation of these Terms of Service, or your violation of any rights of another.

16.3 These Terms of Service constitute the entire agreement between you and SoftSunrise and govern your use of SoftSunrise, superseding any prior agreements between you and SoftSunrise. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. These Terms of Service and the relationship between you and SoftSunrise shall be governed by the laws of the Commonwealth of Virginia . You and SoftSunrise agree to submit to the personal and exclusive jurisdiction of the courts located within the Commonwealth of Virginia . The failure of SoftSunrise to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

17. Severability

17.1 If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.

18. "Fair-Use" Resource Assignment

18.1 SoftSunrise offers high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, email or FTP accounts etc. SoftSunrise provides ample resources so that customers need not worry about exceeding limits.
It is acknowledged by users of SoftSunrise services that these resource allotments are optimized and dedicated towards serving web documents and self-need email services and is not to be used as offsite storage area for electronic files storage, sharing, transfer, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, compressed archives, electronic files, ebooks, audio and video storage/streaming or other media are strictly prohibited and are not allowed on SoftSunrise servers. The WebSpace is not allowed for any kind of storage, only website files are allowed.
It is also acknowledged by users of SoftSunrise services that these resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realize that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. SoftSunrise takes measures to utilize the latest and most economically feasible mass server market technology available to provide services. It is furthermore acknowledged by users of SoftSunrise services that all provided services are of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other users. SoftSunrise, along with many other hosting providers use this business model in order to offer web hosting services en masse at inexpensive and affordable rates.
It is acknowledged that any single account is entitled to utilize the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, SoftSunrise reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the service for all users. If a particular user is in extreme excess of what the average users of the machine have in use (actually used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or relocate to a dedicated service provider. This policy only applies to web sites that are considered to be abusive in service, disk space or resource consumption and where it is evident that the "fair-use" of resources among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power utilization and memory. Additionally, web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of SoftSunrise.

18.2 Shared Hosting plan Gold is restricted to 10 GB, Unlimited hosting plans(bronze, silver, gold, deluxe and ultimate) are restricted to 20 GB and Platinum plan is restricted to 40 GB as total email space quota, however email quota will be limited as per web space in Bronze and Silver Hosting Plans. A Client can send 100 emails in one hour and 450 emails in 24 hours as a whole.

19 Inode Limits

An inode can be defined as data structure which is used to keep information about a file on your shared hosting account. The number of inodes denotes the number of files and folders you keep. This includes everything on your account, emails, files, folders, anything you store/upload on the server.

Shared and Reseller/Business Accounts

There is currently a limit of 100,000/250,000 inodes on our all shared accounts.

How to define 100k/250k inode limit?

All shared, Reseller and business accounts only allow 100,000 inodes per cPanel. This is a "soft limit," and when this limit is reached you can still upload files.
However, once the account crosses the limit of 100,000 inode threshold it will no longer be included in our weekly and monthly backups. If the account exceeds 250,000 inodes then it will be regarded as clear violation of our Terms of Services and may subject to review /or suspension.
Inode violations can include:
* Creation and deletion large numbers of files on a regular basis.
* Causing file system damage.
* Exceeding 250,000 inodes.

20. Prohibited Scripts and Applications

20.1 SoftSunrise strictly prohibits the use of certain scripts such as IRC, Proxy, SSH, Telnet, or any other script which may overwhelm server resources due to the inherent nature of the script itself or by defect in the coding of the script. If a user script is found to be in violation of this clause, or is found to be overwhelming system resources, the user may be requested to remove the script, or in cases of system resource abuse, it may be removed without prior warning and/or the user account may be suspended for further review.

21. Support Boundaries

21.1 Use of SoftSunrise services requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of subscriber's website.
The subscriber is responsible for programming and for uploading the website to our servers. Website development, consulting, programming and debugging are beyond the free hosting support services.
The subscriber agrees that he or she has the necessary knowledge to create and maintain their website and agrees that it is not the responsibility of SoftSunrise to provide this knowledge or service.
SoftSunrise provides technical support for services only to its subscribers. We limit our technical support to our area of expertise. The following is our guideline when providing support:
SoftSunrise provides support related to your service plan’s features’ physical functioning. SoftSunrise does not provide technical support for the subscriber’s customers.

22. Data Transfer and Disk Usage

22.1 Subscriber agrees that bandwidth and disk usage shall not exceed the maximum number of megabytes per month for the service plan subscribed by the customer (“Agreed Usage”). SoftSunrise will monitor subscriber’s bandwidth and disk usage. SoftSunrise shall have the right to take corrective action if subscriber’s bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all services, or termination of this Agreement, which actions may be taken is in SoftSunrise's sole and absolute discretion, at any time deemed necessary by SoftSunrise. If SoftSunrise takes any corrective action under this section, subscriber shall be entitled to a pro-rated refund of any fees paid in advance prior to such action. In any cause, subscriber will be warned of approaching or exceeded resource limits via email by SoftSunrise’s automated notification system.

23. Suspension of Service or Cancellation

23.1 SoftSunrise reserves the right to suspend network access to any subscriber if in the judgment of SoftSunrise, the subscriber‘s account is the source or target of a violation of any of the terms of the TOS, or for any other reason which SoftSunrise deems necessary.
If inappropriate activity is detected, all accounts of the subscriber in question will be deactivated until our investigation is complete. Prior notification to the subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The subscriber may not be credited for the time the subscriber’s machines were suspended if the subscriber is found to be at fault.

24. Disclosure to Law Enforcement

24.1 The TOS specifically prohibits the use of our service for illegal activities. Therefore, subscriber agrees that SoftSunrise may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agency that requests such information, provided they posses the proper court-approved warrant, without consent or notification to the subscriber.

25. Data Integrity

The subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (not solely on SoftSunrise servers).
SoftSunrise is NOT RESPONSIBLE for any lost files, information or data i-e server migration, server upgrade/updates, software/hardware crash.
SoftSunrise makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of subscriber websites.
Although SoftSunrise backups may include subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the subscriber. SoftSunrise does not guarantee to possess the most current copy of a subscriber's website in its own backups.