Our Terms Of Services

to provide quality and cost effective services

Our Terms Of


Softsunrise providing worldwide hosting services in Pakistan. Softsunrise reserves the right to refuse service to anyone. Softsunrise also reserves the right to suspend a customer’s access to any or all services provided by Softsunrise at any time without notice or reason. Softsunrise also have the right to cancel or suspend a customer’s account if they violate this Acceptable Use Policy (AUP).

1. Account-Holder Identification Information 2. Sharing or Reselling of account
You are as the individual responsible for all use of the account, whether someone you have given access to the account causes damage or not. You know this includes but is not limited to; violation of the hosting account due to carelessness on your part. Your account will be setup after receiving payment and we or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address that is not @ the domain(s) you are signing up under.
3. No warranties 4. Website Designing 5. Termination of Sub Account
Softsunrise reserves the right to terminate a sub account of your Multiple Domain Hosting Plan or Reseller Plan at anytime and without notice if found violating the acceptable use policy. All rights reserved
6. Payment Information 7. Backups and Data Loss 8. Cancellation and Refunds

Hosting – Domains:

Softsunrise reserves the right to cancel the account at any time. Customers may cancel their account at any time. Company gives you an unconditional 30-day money back guarantee only for shared hosting packages. But (Domains / VPS / Dedicated Server / Certificates will not be entertained for refund). Refund requests after 30 days will not be negotiated. Accounts cancelled by Softsunrise do not qualify for the money back guarantee. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund. Accounts where a free domain is included through Softsunrise will be deducted at PKR. 1200/- from total / current .com, .net domain price (As domain will remain usable for whole year. You may take your domain anywhere after refund if needed). Accounts that are purchased after the demo are not eligible for a refund. To cancel an account, the client must inform before the expiry date of account. The accounts are due for renewal payment after expiry date. If an account is canceled after the expiry (or is suspended due to nonpayment) no data will be available until the pending invoices are paid.

Website Development:

To start a website / web based application development we always aquire 50% or in some cases 100% advance payment depends upon nature of the project, which is always asked while discussing the project. Once project completed you have to clear all the pending dues on decided / due time frame failing in may result of website / project suspension. Any project which is over due for more than 30 days will be terminated permanently and all your advance amount and work data / files will not be refunded back.
9. Bandwidth Usage 10. Free Domain
11. Database size (maximum / limitations) 12. Unlimited Resources

Fair usage policies applied on all unlimited resources allocated on any package such as:

  • Maximum cpanel allowed in reseller plans are limited to 100
  • Maximum Addon Limit is 50 under any unlimited Hosting Plan
  • Maximum Space usage is 100GB in any unlimited Hosting Plan
  • Maximum Bandwidth allowed is 250GB in any Unlimited Hosting Plan
  • Maximum Ram is 700MB for Budget Plans
  • Maximum Ram is 1500MB for Unlimited Plans
  • Maximum Ram is 2000MB for Business Plans
  • Number of Emails per hour is: 50 in All Budget and Unlimited Hosting Plans. In Business Hosting plans you got 300 Emails per hour
13. Email Usage 14. Servers (Dedicated / VPS) 15. Free Hosting
Free web hosting space is to entertain Beginners or Students only. We have no warranties or claims policy in this free hosting plan. Free hosting can be used for maximum by Six months on one free hosting per customer basis and would be renewed on our regular Budget Plan (Budget-1) as normal. It could be cancelled at any time without any notice. Free hosting is just to support Beginners / Students to learn how to start making a website and how to use hosting platform. Commercial use of this free service or Illegal use is not allowed. Spamming or Phishing content will lead to permanent suspension of the customer account. Free hosting is strictly for famous TLD’s only (.com, .net, .org, .info, biz, .us, .pk) This is a limited time offer with Conditions.
16. DMCA - Digital Media Copyright Act 17. Indemnification
Customer agrees that it shall defend, indemnify, save and hold Softsunrise harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against company, its agents, customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by its agents, employees.
18. Disclaimer 19. Privacy Policy 20. Change to the Terms and AUP
Softsunrise reserves the right to revise its policies at any time without notice



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