Privacy Policy
Last updated: 13 May 2026 | SoftSunrise, Lahore, Pakistan
SoftSunrise ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and how we keep it safe when you use our website or services.
1. Information We Collect
We may collect the following types of information: • Contact details: Name, email address, phone number, company name, and address — provided when you contact us, request a quote, or place an order. • Payment information: Bank transfer references or mobile wallet transaction IDs (we do not store card numbers). • Technical data: IP address, browser type, and pages visited — collected automatically via server logs. • Communications: Emails, WhatsApp messages, or form submissions you send us.
2. How We Use Your Information
We use your information to: • Process and fulfill service orders and invoices • Communicate with you about your projects, support requests, and renewals • Send service updates, renewal reminders, and relevant offers (you may opt out at any time) • Improve our website and services • Comply with legal obligations
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data only with: • Payment processors (Meezan Bank, EasyPaisa, JazzCash) strictly for transaction verification • Hosting infrastructure providers (e.g. data centers) necessary to deliver our services • Legal authorities if required by law
4. Data Storage & Security
Your data is stored on secure servers. We use industry-standard measures including: • SSL/TLS encryption on all web communications • Password-protected admin access • Regular security audits While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Cookies
Our website uses cookies to: • Remember your preferences • Analyse website traffic (Google Analytics) • Improve your browsing experience You can disable cookies in your browser settings. Some parts of the website may not function correctly without cookies.
6. Your Rights
You have the right to: • Request access to the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal obligations) • Opt out of marketing communications at any time To exercise any of these rights, contact us at info@softsunrise.com.
7. Data Retention
We retain client data for as long as necessary to provide services and meet legal requirements. Invoice and transaction records are kept for a minimum of 5 years for accounting purposes. You may request deletion of non-essential data at any time.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the revised policy.
11. Contact Us
For any privacy-related questions or requests: 📧 info@softsunrise.com 📞 0300 4492954 📍 416 H2 Johar Town, Lahore, Pakistan